Privacy policy

Last updated: 13 November 2026

Who we are

NextGen Cloud Solutions Pty Limited ("NextGen", "we", "us") is a managed IT and cyber security provider based in Norwest Business Park, New South Wales. This policy covers personal information we collect through this website, when you contact us and when we provide services.

What we collect

• Enquiries. When you use our contact form we collect your name, email address, message and the topic you choose, plus your organisation and phone number if you provide them.
• Technical details of an enquiry. With each form submission we record the IP address, country and browser type it was sent from, to protect the form from spam and abuse.
• Phone and email. If you call or email us, we keep the details you give us and a record of the conversation where needed to respond.
• Clients. When we provide services we hold contact details for your staff, account and billing information and the technical information needed to support your systems.
• Website analytics. We use Cloudflare Web Analytics to count visits and measure performance. It does not use cookies to track you across sites and we do not use it to identify individual visitors.

We do not ask for sensitive information, such as health information, through this website. Please do not include it in a form message.

How we use it

We use personal information to respond to enquiries, provide quotes, deliver and support our services, manage accounts and billing, keep our systems and our clients' systems secure, and meet our legal obligations. We do not sell personal information, and we do not use it for unrelated marketing without your consent. You can ask us to stop contacting you at any time.

Information we handle for clients

In managing our clients' systems we may have access to personal information they hold about their own staff, customers or clients. We handle that information only on the client's instructions and under our agreement with them. If you have a question about information held by one of our clients, please contact that organisation first.

Who we share it with

We share personal information only where needed to run our business and deliver services:

• service providers that host and protect this website and its contact form, including Cloudflare (hosting, security, spam prevention and form storage);
• Microsoft, which provides our email and business systems;
• the support and service management tools we use to log and resolve client requests;
• professional advisers, and regulators or law enforcement where the law requires it.

Some of these providers store or process information outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

How we protect it

We apply the same controls to our own systems that we recommend to clients, including multi-factor authentication, encryption, access limited to staff who need it, monitoring and tested backups. No system is completely secure, and if a data breach is likely to cause serious harm we will notify affected people and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or as the law requires. Enquiries that do not lead to a working relationship are deleted or de-identified once they are no longer needed.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days, and will tell you if there is a reason we cannot give access.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

NextGen Cloud Solutions Pty Limited
Norwest Business Park, NSW
Phone: 02 8883 3377
Email: info@nextgencloud.com.au

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.