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Client support portal

Customer service AI

Answers for customers, grounded in your facts.

Customers want quick, accurate answers at any hour. We build Claude-powered support agents that answer from your own knowledge base, policies and records, hand over to a person when they should, and never make up an answer to fill a gap.

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What's included

AI Customer Service Agent

  • Answers from your knowledge

    Responses drawn from your help articles, policies and product information, with sources your team can check.

  • Website, email and chat

    The same agent on your website chat, support inbox and other channels.

  • A clear hand-off to people

    Complex, sensitive or unhappy conversations passed to staff with the full context.

  • Guardrails against guessing

    If the answer isn't in your material, the agent says so and escalates rather than inventing one.

  • Connected to your systems

    Order, booking or case status looked up securely where it helps the customer.

  • Quality reviews

    Conversations sampled and scored, with gaps in your knowledge base fixed over time.

The outcome

What changes for you.

  • Faster answers, day and night
  • Fewer repetitive tickets
  • Staff focused on complex cases
  • Consistent, accurate responses

FAQ

Common questions.

Something else on your mind? Call us and talk to an engineer, not a salesperson.

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What if the AI gives a wrong answer?

We limit answers to your approved material, test against real questions before launch and review conversations regularly. Anything uncertain or sensitive goes to a person.

Will customers know they're talking to AI?

They should, and we set it up that way. Being open about AI builds trust and is in line with the Australian Government's guidance on responsible AI use.

How long does it take to launch?

A focused agent on one channel can often go live within a few weeks, depending on the state of your knowledge base and the systems it needs to reach.

Related services

AI readiness

Find out where AI will actually help.

In a short readiness review we look at your work, your data and your Microsoft 365 setup, then give you a practical, costed plan for using Claude safely, in plain English.

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